Consumers’ Frequently Asked Questions

What is NowClinic online care?
Where is NowClinic available?
When is NowClinic online care available?
How long is one session?
Does everyone in my family need their own account?
How does NowClinic online care work?
How does NowClinic online care work over the phone?
What languages are offered on NowClinic?
What can I use NowClinic for?
Do providers have access to my health information?
Can a provider prescribe medication as part of a NowClinic online care visit?
Will I have a record of my NowClinic online care visit?
Does NowClinic online care accept my insurance?
Can I pay for my NowClinic online care visit with an HSA, HRA, or FSA?
How much does it cost to use NowClinic online care?
How do I pay for a NowClinic online care visit?
How does NowClinic online care protect the privacy of my health information?
I’m having troubles with my account or registering. What should I do?

1. NowClinic online care requires Internet Explorer version 7 and higher, Firefox version 2.0 or higher, or Safari version 4.0 or higher. 
2. You should consult with your employer or other advisor about possible HSA or FSA account reimbursement. 
3. If clinically appropriate. No controlled substances may be prescribed, and the availability of other prescriptions may be restricted by law. 
4. Services provided via NowClinic online care are not submitted by NowClinic or the provider to any private or public third-party payor. You are solely responsible for all fees for services provided via NowClinic online care. Payment for NowClinic services does not cover pharmacy charges; you must pay for prescriptions separately.