NowClinic online care is a service that provides people with anytime, anywhere access to physicians, specialists, and clinicians within their state via a computer with internet access¹ or by phone. You can speak with a provider over the phone, use secure live chat, and even see each other if you have a web cam. No appointment is necessary.

Because NowClinic online care is new, it isn’t available everywhere just yet. To learn where NowClinic is available, please visit our locations page.

You do not need to have health insurance to use NowClinic online care, but you must have a major credit or debit card.²

NowClinic online care is available 24 hours a day, seven days a week.

Please see "What Can I Be Treated For?

Secure email messages are a way for NowClinic providers to communicate with patients. The emails are housed in the NowClinic system, which means that the message can contain personal health information and is stored in a safe, protected environment. The emails are hosted in the system and your email history will be there for your reference anytime.

Dependent on the time of day, day of the week, and Internet accessibility, providers may present themselves as available online or by telephone. If they are available online, you can reach them via the Internet and by phone. If they are available only by phone, you can connect only via telephone for that particular provider at that particular time.

If a provider shows as “available” when you search for a provider, that means that provider is licensed within the state were you are located and you can engage with that provider.

At this time, only English is available.

NowClinic online care is staffed with licensed, credentialed physicians. Unlike an e-visit where the patient emails a provider and then waits for a response, NowClinic online care offers real-time care over the web¹ or phone. When you use NowClinic, you’ll even be able to grant providers access to your online health information, so they can provide more informed care. Plus, NowClinic maintains a complete medical record for all online sessions, so you can store records and share them with other providers.

Access to quality care is an important issue for Americans, and studies have shown consumers have an increasing desire to get care anytime – not just during the 40 hours a week when their primary care clinic is open. We created NowClinic online care to meet that demand and allow you to take charge of your health. With NowClinic, you can speak with a provider of your choice who understands your needs and is able to provide care anytime from anywhere. NowClinic also extends care access to patients in rural area as well as those who are home bound and can’t get in to see a provider.

In addition, as consumers are asked to assume a greater share of the cost for care, NowClinic offers a convenient, affordable alternative where cost is completely transparent.

With NowClinic online care, all you need is a computer with internet¹ access or telephone to access care. How it works:
1. Go online to myNowClinic.com.
2. Click on “Register/Create Account," create an account and choose a provider.
3. Converse like you would in an exam room via Webcam or secure online chat.
4. Pay online when the conversation is complete.
If you have a Webcam, you will even be able to see each other. The provider will be able to answer your questions and write prescriptions³, if he or she feels it is clinically appropriate.

When the session is over, you can share the visit notes to other providers as appropriate. A complete record of each visit is kept for you, so you can go back and access it at any time.

If you do not have online access, you can still use NowClinic by calling 1-877-550-1515. On the phone you will have access to the same providers as well as immediate service and informed care. You will need a computer¹ to enroll with NowClinic online care, but once you have enrolled you can speak with a doctor over the phone anytime.

To learn more about what hardware/software you need to operate NowClinic, check out system requirements.

Providers may be primary care physicians, pediatricians, or internists or other types of specialists. Additional providers, such as therapists or nurses, may be available over time.

If you want to connect with a provider right away, login and click one of the buttons under the words “Talk Now.” NowClinic^SM online care will then connect you to the first available physician, specialist, or clinician.

You may also choose a provider from a wide selection of those who are online and available, from primary care providers to specialists. You may search for a particular provider by name, or you can enter specific search criteria, such as language spoken or distance from your home.

If you’re not sure what kind of provider you want to speak with (for example, if you have a headache), NowClinic can help find a provider for you. After you answer a few simple questions about your symptoms and your health, we can provide a list of the available providers who can address your health needs. We can even provide a list of questions for you to ask during your online visit.

Providers are available 24 hours a day, seven days a week at NowClinic.

It depends on the time of day and day of the week. Our system monitors traffic and doctor availability and we keep it covered by doctors accordingly. There could be times a person jumps on and sees quite a few doctors available, or jumps on only seeing one or two.

Currently most of our doctors online are doctors that currently practice in clinics. We are continuing to add to our NowClinic provider network and the origin from where the doctor currently practices will expand.

No. Our doctors have defined times to be online and are only available to NowClinic patients at that time. They can be located at their clinic, home, or office during this time. They are not part of a call center and have patients they see face-to-face at their clinics on a regular basis.

The standard medical visit is ten minutes long. If after the initial ten-minute visit you and the provider agree more time is warranted, you may extend the visit in predefined increments at an additional fee. It is important to note that most NowClinic^SM online visits are completed within the initial ten minutes.

Other types of providers, such as therapists, offer different session times. You will be able to review session length (e.g., 20+ minutes for therapists) and costs before you see the provider.

If you need extra time, the provider can ask if you’d like to extend the visit. A medical visit can be extended for five (or more) minutes at an additional cost.

Yes. If the NowClinic provider believes medication is warranted, he or she can write a prescription³ for non-narcotic medications, which can be sent right to your preferred pharmacy. Please note, some state laws require that a provider can only prescribe medication to an existing patient, or based on an in-person examination.

Yes, NowClinic keeps a complete record of your online visit, which is available to you for review at your leisure.

NowClinic care is easily accessible over the phone. You do need access to a computer¹ just once, to set up your user ID and password. Once your user ID and password have been established, you simply call 1-877-550-1515 to access care. You may select from a list of your preferred providers, or select a provider by practice type, such as a primary care provider or pediatrician. Once a provider has been selected, you will be connected via phone.

You may use NowClinic if you are traveling within the state in which you live or to a state where online care is actively being delivered through NowClinic. For a listing of states NowClinic operates in, click here.

If you have provided your health history or other health information, you can make this information available to the attending provider.

Having access to health information is important to providers and helps them provide timely, informed care. When you allow your provider to view your health records, he or she can provide more informed medical advice tailored to your specific health needs.

We are very sensitive to privacy issues. As with an in-person office visit, each NowClinic visit is in full compliance with the privacy and security protection afforded to you under the Health Insurance Portability and Accountability Act (HIPAA). No information is stored on either your computer or the provider’s – any health information that you and the provider exchange is encrypted.

The cost will vary and be dependent on a variety of factors. The standard ten-minute medical session costs $45⁴, plus an additional $5 to $10 for every five minutes thereafter with one exception. However, the vast majority of visits are completed within the ten-minute time frame. The cost for a NowClinic visit is the same whether online or by phone, and regardless of the time of day or day of the week.

Some employers are offering NowClinic online care to their employees for advantage pricing. Please inquire with your human resources department for more information.

Paying is simple and will be done at the time of your visit. NowClinic accepts major credit cards (Visa, MasterCard, American Express or Discover) and some debit cards.² Debit cards must have a major credit card logo and must not require a PIN number for use.

If you do not have a credit card or acceptable debit card, you may be able to use a prepaid debit card purchased from a retail store. The purchased prepaid debit card must be one that you register online or by phone with your name and address and then activate.

Services provided via NowClinic online care are not submitted by NowClinic or the provider to your health coverage plan, Medicare, or any state Medicaid program for reimbursement. When you use NowClinic online care, you are responsible for all fees for services provided.

The services provided via NowClinic online care may be a covered service and available without charge, if provided by your existing provider. Please check with your health plan to determine if the service may be covered, in which case you may ask your NowClinic provider to waive his or her fee.⁴

To determine whether the service and administrative fee portions of the payment may be covered by an HSA, HRA, or FSA, you should consult with your employer (e.g. benefits plan administrator) or other appropriate advisor to confirm any details.

Patients are responsible for maintaining appropriate documentation for any HSA, HRA, or FSA submissions.