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Cost/Insurance

How much does it cost to use NowClinicSM online care? 


The cost will vary and be dependent on a variety of factors. The standard ten-minute medical visit costs $45, plus an additional $5 to $10 for every five minutes thereafter with one exception. After the first 10 minutes, your provider has the option of extending the visit for another three minutes to wrap up, at no additional cost to you. However, the vast majority of visits are completed within the ten-minute time frame. The cost for a NowClinic visit is the same whether online1 or by phone, and regardless of the time of day or day of the week. 

How do I pay for a NowClinic visit? 


Paying is simple and will be done at the time of your visit. NowClinic accepts major credit cards (Visa, Mastercard, American Express or Discover) and some debit cards. Debit cards must have a major credit card logo and must not require a PIN number for use.2 

If you do not have a credit card or acceptable debit card, you may be able to use a prepaid debit card purchased from a retail store. The purchased prepaid debit card must be one that you register online or by phone with your name and address and then activate. 

Does NowClinic online care accept my insurance? 


Services provided via NowClinic online care are not submitted by NowClinic or the provider to your health coverage plan, Medicare, or any state Medicaid program for reimbursement. When you use NowClinic online care, you are responsible for all fees for services provided.3

The services provided via NowClinic online care may be a covered service and available without charge, if provided by your existing provider. Please check with your health plan to determine if the service may be covered, in which case you may ask your NowClinic provider to waive his or her fee. 

1. NowClinic online care requires Internet Explorer version 7 and higher, Firefox version 2.0 or higher, or Safari version 4.0 or higher. 
2. You should consult with your employer or other advisor about possible HSA or FSA account reimbursement. 
3. Services provided via NowClinic online care are not submitted by NowClinic or the provider to any private or public third-party payor. You are solely responsible for all fees for services provided via NowClinic online care. Payment for NowClinic services does not cover pharmacy charges; you must pay for prescriptions separately.

© 2011 NowClinic, OptumHealth

OptumHealth and NowClinic online care are NOT an insurance product, a UnitedHealthcare covered benefit, health care provider or a health plan. NowClinic online care is an internet-based service of OptumHealth that allows consumers to select and interact with independent physicians and nurses and other health care providers. NowClinic is not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Not all NowClinic services are available at all times or in all locations. If NowClinic fees apply, the consumer is responsible for payment of health care services at the time of service. Any promotional or discounted pricing applies only to the initial 10-minute NowClinic visit and may change at any time, unless otherwise stated. Additional fees may apply to an extension of the initial 10-minute visit. Services provided via NowClinic online care are not submitted to any private or public health insurance/health plan company for payment on your behalf. Payment for NowClinic services does not cover pharmacy charges; you must pay for prescriptions (if any) separately. No controlled substances may be prescribed. Other prescriptions may be available where clinically appropriate and permitted by law, and can be transmitted to the pharmacy of your choice. NowClinic is managed in OptumHealth Care Solutions, Inc., an Optum company.